1. All Sales Are Final

Frameuo sells digital products that are delivered instantly and downloaded immediately after purchase. Because these products cannot be returned once accessed, all sales are final and payments are generally non-refundable. By completing a purchase, you acknowledge that you are buying a digital item and that you are not entitled to a refund except in the limited circumstances described below.

2. Immediate Access & Waiver

Delivery is considered complete the moment the download link is made available to you — whether or not you actually download the file. To the fullest extent permitted by law, by purchasing and accessing a product you expressly request immediate performance and acknowledge that you lose any right of withdrawal or “cooling-off” refund that might otherwise apply to distance or online sales. Downloading, opening, or using a product waives any eligibility for a refund of that product.

3. Limited Goodwill Guarantee

As a goodwill gesture, and entirely at Frameuo’s sole discretion, we may consider a refund or replacement within 14 days of purchase if a genuine technical fault prevents you from using a product and we are unable to resolve it. This is a discretionary courtesy, not an unconditional “money-back guarantee,” and it does not apply to change-of-mind requests.

4. Limited Eligibility

A refund request will only be considered where all of the following apply: (a) the file is corrupted, non-functional, or materially and substantially different from its description; (b) you have contacted us and given us a reasonable opportunity to supply a corrected or replacement file, which we could not do; (c) the request is made within 14 days of purchase; and (d) you provide your order number together with clear evidence of the defect.

5. What Is Never Eligible

Refunds are not available in any of the following cases:

• Change of mind, buyer’s remorse, or no longer needing the product.
• The product has been downloaded, opened, edited, or otherwise used.
• You lack, or are unfamiliar with, the software required to open the file (system requirements and format are stated on every product page).
• The product does not match an expectation that was not part of its published description.
• Finding the same or a similar item elsewhere at a lower price.
• Failure to read the product description, format, or specifications before buying.
• Requests made after the 14-day window, or for items marked non-refundable.
• Minor cosmetic differences, personal taste, or customization difficulties.

6. Our Resolution Comes First

Where a request is valid, we will first offer a corrected file, a replacement product, or Frameuo store credit. A monetary refund is provided only where none of these remedies is workable, and remains at our discretion. Any refund is limited to the amount actually paid for the specific affected product and never includes taxes, fees, or charges levied by third parties.

7. How to Request

Send your request through our contact channel with your order number, the product name, and specific evidence of the fault (such as a screenshot or error message). Requests without an order number and supporting detail cannot be processed. We aim to review eligible requests within a reasonable time and may ask for further information before making a decision.

8. One-Time & Anti-Abuse

Goodwill refunds are intended for genuine, isolated issues. We may decline requests that show a pattern of abuse — including repeated refund claims, downloading products and then requesting refunds, or requesting a refund after receiving substantial value. We reserve the right to limit or refuse service, and to close accounts, where our refund policy is being misused.

9. Chargebacks & Payment Disputes

If you have a concern about a charge, you must contact us first. Initiating a chargeback or payment dispute without giving us the opportunity to resolve the matter is a breach of these terms. We actively contest unwarranted chargebacks and will submit evidence of delivery and of this policy to the payment provider. Accounts associated with fraudulent or bad-faith chargebacks may be permanently suspended and barred from future purchases.

10. Fraud & Enforcement

We reserve the right to refuse any refund, withhold products, cancel orders, or suspend accounts where we reasonably suspect fraud, unauthorized payment, policy abuse, or violation of our Terms & Conditions. All decisions under this policy are made at Frameuo’s sole and reasonable discretion.

11. Your Statutory Rights

Nothing in this policy is intended to exclude or limit any consumer rights that apply to you under mandatory law and that cannot lawfully be waived. Where such rights apply, they operate alongside — and prevail over — the discretionary remedies described here. 

12. Changes & Contact

We may update this Refund Policy at any time; the version in force is the one published on this page at the time of your purchase. Questions? Reach us through our Contact page.